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Have you ever downloaded a shopping app, excited to find the perfect deal, only to delete it minutes later because it felt confusing, slow, or simply not made for you?
You’re not alone.
In a digital space crowded with options, what truly separates the good from the great when it comes to shopping apps in KSA?
As consumer expectations in Saudi Arabia rise, so does the demand for apps that not only offer products, but deliver an experience built on trust, ease, and relevance. People don’t just want to shop; they want to feel understood.
In this article, we’ll break down the essential features that define successful shopping apps in KSA, and show you how Soum is setting new standards in every category.
1. User Experience Matters
When it comes to shopping apps in KSA, user experience is not a luxury — it’s a necessity. People want to open an app, find what they’re looking for, and make a purchase within minutes. If the experience is frustrating, slow, or cluttered, they simply leave.
In fact, according to a 2023 PwC report, 86% of users in Saudi Arabia say they would stop using an app after just one poor experience. That’s how powerful first impressions are in today’s digital space.
At Soum, we take user experience seriously, and we’ve built our app around what real people need, not just what looks good in design mockups.
The layout is clean and focused. As soon as you open the app, you’re greeted with clear categories: smartphones, laptops, tablets, smartwatches, routers, accessories, and even used cars. No clutter. No guesswork. Just quick access to what matters.
Need to find a used iPhone 13 in “very good” condition? Simply tap on”Smartphones”, apply filters for brand, model, and condition, and you’re instantly shown real listings, with transparent prices, warranty info, and return policies right up front.
2. Local Payment Options
In Saudi Arabia, how people pay is just as important as what they buy. One of the biggest turn-offs in shopping apps is facing a checkout page with limited or unfamiliar options. In fact, a 2022 study by Statista revealed that 58% of online shoppers in KSA have abandoned a purchase due to unsupported payment methods.
That’s why the best shopping apps in KSA are the ones that speak the language of local payment literally and financially.
At Soum, we’ve built a payment system that fits naturally into the Saudi user’s daily habits. No workarounds, no third-party redirects, no confusion.
Here’s what we offer:
- Mada – The backbone of digital payments in KSA. Accepted instantly.
- STC Pay – For those who prefer mobile wallet convenience and fast checkouts.
- Credit/Debit Cards – Local and international cards supported with secure processing.
- Installment Payments – Through Tabby and Tamara, users can split their purchase into interest-free payments, making it easier to buy high-value items like a used MacBook Pro or Samsung Galaxy S23 Ultra.
The flexibility of payment isn’t just about convenience. It’s about building trust, and making sure that affordability never stands in the way of getting quality tech. That’s one more reason why Soum is setting a new benchmark for shopping apps in KSA by making sure the checkout experience feels just as smooth and localized as the rest of the journey.
3. Post-Sale Support
For many platforms, the relationship with the customer ends once the order is placed. But for users in Saudi Arabia, that’s exactly when trust starts to matter most. In fact, a report by Kearney in 2022 found that over 60% of online shoppers in KSA consider after-sales service a key factor in app loyalty.
That’s why the best shopping apps in KSA don’t just sell they support.
At Soum, we’ve made post-sale care a core part of the experience, because we understand that buying used electronics can sometimes come with uncertainty. Our goal is to remove that uncertainty with policies that make customers feel secure, even after they hit “Buy.” Here’s what sets our support apart:
10-Day Free Return Policy
We get it sometimes a product just isn’t the right fit. That’s why every item on Soum comes with a 10-day return window, no questions asked. This gives buyers time to test the product and decide with confidence.
12-Month Warranty on All Products
Every device sold on Soum whether it’s a used Dell laptop, an iPhone 13 Pro, or a smartwatch is covered with a 1-year warranty. That’s not a bonus, it’s standard.
Saudi-Based Customer Support
Our support team isn’t based abroad. It’s local, bilingual (Arabic & English), and trained to respond quickly. Whether you reach out via email or phone, you’ll be talking to someone who understands your context, no scripts, no waiting days for replies.
That level of care is rare and it’s one of the main reasons Soum stands out among shopping apps in KSA. Because we don’t treat after-sales support like an extra.
4. Delivery and Tracking
Shoppers don’t just want their orders fast; they want to know exactly where they are, when they’ll arrive, and who’s delivering them. For many users, reliable delivery is a make-or-break factor when choosing between shopping apps in KSA.
At Soum, we’ve built a delivery experience that’s fast, trackable, and available across the entire Kingdom, not just in the big cities.
Here’s what we offer:
Nationwide Delivery
From Riyadh to Jazan, from Jeddah to Al-Ula, we ship to all corners of Saudi Arabia. Whether you’re ordering a used smartphone, a gaming laptop, or even a home appliance, your location won’t hold you back.
Fast Dispatch
We know your time matters. That’s why we work with trusted local logistics partners to ensure products are processed and shipped quickly, even for larger items like refrigerators, air fryers, or used vehicles listed on the platform.
Real-Time Tracking
Once your order is placed, you’ll receive live updates about its status, from warehouse pickup to final delivery. You’ll know exactly where your product is and when to expect it, giving you complete peace of mind.
While many shopping apps in KSA still struggle to offer smooth delivery in rural or remote areas, Soum is built differently. We believe everyone deserves access to great tech at great prices, no matter where they live.
5. Language and Local Support
One of the overlooked features in many global shopping apps is language accessibility. Saudi users want a platform that reflects their identity culturally and linguistically.
That’s why Soum is fully available in both Arabic and English, with:
- A bilingual app interface.
- Native-speaking customer support.
- Locally written product descriptions.
The result? An experience that feels local, familiar, and respectful, and that’s a major differentiator in the crowded space of shopping apps in KSA.
6. Product Transparency
One of the biggest concerns users have with shopping apps in KSA, especially when buying used electronics, is trust.
At Soum, every product listing includes:
- Clear, real photos (not stock images).
- Accurate condition tags (like new, very good, good).
- Warranty and return eligibility shown up front.
7. Mobile-First by Design
According to a 2023 report by Google MENA, over 85% of online shoppers in the Kingdom use their smartphones as the primary tool for making purchases.
At Soum, we embraced this reality from day one. Our app was built with a clear focus: deliver a seamless, responsive, and enjoyable experience on mobile; because that’s where real shopping happens.
Here’s how that comes to life:
Effortless Navigation
The entire app is designed for easy, one-handed use. From browsing listings to checking out, every action feels natural, fast, and frustration-free with no complex menus or awkward gestures.
Optimized Speed Across All Networks
Whether you’re connected to strong Wi-Fi or relying on mobile data in a remote area, Soum is engineered to load quickly and perform smoothly, minimizing wait times and ensuring instant access to the products you’re looking for.
Fluent in Arabic and English
Soum supports both languages natively, with clean design that adapts to both Arabic (RTL) and English (LTR) interfaces. The app doesn’t just translate words. It respects user habits, expectations, and preferences.
Why Soum Stands Out Among Shopping Apps in KSA
In addition to everything mentioned above, Soum offers the following for buyers, making it one of the leading platforms for buying and selling high-quality used electronics.
- Free and Flexible Return Policy: Changed your mind after a purchase? No worries – you can easily return your items within 10 days at no extra cost.
- One-Year Comprehensive Warranty: Enjoy a full-year warranty on all devices purchased from Soum for complete peace of mind.
- Rigorous Device Inspection: Every device undergoes a thorough inspection to ensure the highest quality standards.
- Competitive Prices and Easy Installments: Take advantage of convenient installment plans with Tabby or Tamara and benefit from our competitive pricing.
- 24/7 Customer Support: Our team is always available to answer your queries and assist you anytime, any day.
- Nationwide Fast Delivery: We offer delivery services across all regions in KSA to ensure your devices reach you safely and quickly.
In conclusion, as more people in Saudi Arabia look for trusted ways to buy high-quality used electronics, the demand for platforms that offer reliability, transparency, and real value continues to grow. At Soum, we’re not just keeping up with that demand, we’re setting the standard.
From mobile-first design and flexible payment options to real-time delivery tracking and after-sale support, Soum is redefining what it means to shop smart in today’s world.
So why wait? Download the Soum app today. Discover unbeatable deals on trusted used devices
